Customer Service

Place Your Order:

1) Use our secure on-line shopping cart
2) Email orders to: info@questbeads.com
3) Fax orders toll free to: 866-775-6953
4) Phone in to: 212-354-0979

On-Line Shopping For New Customers:

1) Go to: www.questbeads.com
2) Click on: register for pricing
3) Complete registration form & submit
4) You will receive a response with 24 hours to set up your password
5) Once your password is set up, you can log in to see pricing and to order on-line
* For registrations submitted late Friday, allow until Monday for password set up response

Secure On-Line Ordering:

All online transactions are handled with industry-standard SSL encryption. When you enter your credit card number into our order form, it is transmitted across the internet in an encrypted form.

Product Information:

All Items are manufactured in the USA using Lead-Compliant Pewter. 
Our Certificate of Compliance along with an overview can be found on our
Website under Safety Compliance.

Stocked finishes:

Quest Beads stock finishes include: Antique Pewter (AP) & Antique Gold (AG) Antique Pewter (AP) is pewter which is brought to a bright finish and lightly antiqued. It is not plated. Antique Gold is pewter which is electro-plated using 24K gold and then lightly antiqued.

Special finishes:

Special finishes are not stocked. These require higher minimums and may incur a surcharge and/or deposit. Please contact us regarding special finishes which include: Light Antique Sterling (LAS), Brass Ox (BO), Gun Metal (GM), Matte Gold (MG) and More!

Order Minimums:

Minimum opening order: $200
Minimum re-order: $100

Order Fulfillment:

Items in stock will be shipped within 3 business days
Back-orders are shipped within 2 weeks
Back-orders under $40 will be cancelled
Allow up to 2 weeks for special finishes, custom items and items not in stock.
Large orders, orders of custom items and/or special finishes may require a deposit
*INTERNATIONAL ORDERS: Allow 2- 3 weeks to ship complete

Shipping:

Domestic orders: will be shipped via UPS from New York. Freight, Insurance and Handling charges will be added. Customer must pay for shipping of back orders.

UPS cannot ship to a PO Box

Shipping methods include: UPS Ground, 3-day, 2nd day and Next Day (if not stipulated on order, we will ship UPS Ground.  -UPS 3-Day Service to the West coast recommended).

We will email the tracking number of your shipment on the day of shipping (Pending email on file) International orders:  will be shipped via the most economical way from New York. Please specify preference in service. Carriers used are: UPS, DHL, FedEx and Express Mail (small orders).

Payment:

NO C.O.D
All First orders: Credit Card.
All Major Credit Cards accepted.
Net 30 Terms available pending credit approval. (Allow 2- 3 weeks after submitting application) INTERNATIONAL ORDERS: Must be Prepaid and Bank Transfer only for orders over $1000.
*For any bounced checks, a $25 charge will be issued
**Interest of 1% will be charged on past due accounts.

Returns:

Returns must be made within 7 days of receipt of your order and requires a return authorization. This Return Authorization Number (RA#) must be clearly marked on package.
Include a copy of the invoice and reason for the return
Full credit will be given on returns due to our error
Other Returns will be subject to a 20% restocking fee.
We will not accept returns on custom items or special finishes.
We will not accept returns of items that have been altered in anyway.
This includes, but is not limited to: bending, hammering, engraving and gluing.

Cancellation:

Orders can be cancelled within 24 hours of being placed except for orders of custom items,
special finishes or quantities of more than 500 pieces of a given item. These cannot be cancelled.

Errors & Omissions:

Quest Beads & Cast, Inc. reserves the right to correct any errors in a price or description. If you order the item before the correction, Quest Beads will contact you or cancel the order and issue you a refund or may make other reasonable adjustments.  You may also return any item to us for a full refund.

Custom Product:

Please Contact Us!
With our very skilled and talented designers and model-makers, Quest can create custom items or modify pieces to fit your needs. Exclusivity is guaranteed. Inquire about creating a LOGO TAG.

Copyrighted Images:

The images and text on this website are the exclusive property of Quest Beads & Cast, Inc. and may not be reproduced in any form without prior written permission. Any copying or other use of the images or text on this website without the express prior written Permission is strictly prohibited.

Copyright 2000-2015 Quest Beads & Cast, Inc.
All original sculptural designs of Quest Beads & Cast, Inc., illustrated on this website are protected by Federal Copyright Laws.